FREQUENTLY ASKED QUESTIONS
Yes, you will receive the same mineral as you see in the pictures. We take great care to ensure that our product images accurately represent the items we offer. Each mineral is carefully photographed to showcase its unique characteristics, so you can be confident that what you see is what you’ll receive. If you have any specific questions about a product, feel free to ask!
Currently, we only accept payment through PayPal and Payoneer. These options provide a secure and convenient way to complete your purchase. If you have any questions about the payment process, feel free to reach out!
To pay for your order, add your items to the cart and proceed to checkout. At the checkout, please enter your PayPal email. We will send you the invoice within 24 hours for you to complete the payment. If you have any questions or need assistance, feel free to reach out!
To return an item, please follow these steps:
1. Contact us: Reach out to our customer service team within [insert return window, e.g., 30 days] of receiving your item. You can do this via email or through our website's contact form.
2. Return authorization: Once your request is processed, we will provide you with a return authorization and instructions on how to proceed.
3. Prepare the item: Pack the item securely in its original packaging, if possible, along with any accessories, documentation, and a copy of your order confirmation.
4. Shipping: Ship the item back to the address provided in the return instructions. Please consider using a trackable shipping service to ensure it arrives safely.
5. Refund processing: Once we receive and inspect the returned item, we will process your refund within 24 hours.
If you have any further questions or need assistance, don’t hesitate to reach out!
No, we will not restock items indicated as “out of stock.” Each crystal is unique, and once it’s sold, it won’t be available again. We encourage you to explore our other available crystals, as we often add new and interesting pieces to our collection!
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You can track your order using the tracking link provided in your confirmation email. We use DHL or FedEx for shipment, so you can enter your tracking number on their respective websites for real-time updates on your delivery status. If you have any questions or need assistance, feel free to reach out to our customer service team!
